General conditions of rental and sale

SPORTS EQUIPMENT RENTAL

These conditions apply to the sports equipment rental services of Esports Elit, in Canillo, both for reservations made through the website and for contracts made directly with the store.

They include the rental of bicycles, via ferrata equipment and winter sports equipment.

The specific conditions for each category complement the general conditions indicated below.

1. GENERAL RENTAL CONDITIONS

1.1. Reservations and confirmation

The material can be reserved through the Esports Elit website, by email, telephone, WhatsApp or in person at the Canillo store.

All reservations are subject to availability.

The client must provide the necessary data to prepare the material, such as the rental dates, the type of equipment, the sizes and the corresponding technical characteristics.

The reservation will be confirmed once Esports Elit has validated availability and the corresponding payment has been made.

1.2. Material collection

The material will be collected at the Esports Elit store, in Canillo, or at the place agreed upon at the time of confirmation of the reservation.

The client must arrive on the established date and time and provide the necessary information to formalize the rental contract.

At the time of delivery, Esports Elit will provide the contracted material and make the necessary adjustments according to the type of equipment.

The client must check that the material delivered corresponds to their reservation and report any incident or apparent defect before starting to use it.

1.3. Rental duration and return

The equipment is rented for the period indicated in the reservation or rental contract.

The customer agrees to return it to Esports Elit on the agreed date and time.

Each day of delay in returning the equipment will result in the charge of an additional day of rental , according to the daily rate applicable to the equipment hired.

The specific bicycle rental hours are indicated in the corresponding section.

1.4. Personal use and conservation of the material

The rented material is for personal use and non-transferable.

The client undertakes to use, maintain and preserve it with diligence, in accordance with the purpose for which it was designed.

It is not permitted to transfer the material to another person without the prior authorization of Esports Elit.

The customer must not make modifications or repairs to the material without authorization from Esports Elit.

If you detect a malfunction or defect that could affect safety, you must discontinue use and contact the store.

1.5. Material status

Esports Elit will deliver the material in suitable conditions for the contracted use and will make the corresponding adjustments.

At the time of delivery, the customer will be able to examine the material and report any incident or apparent defect.

The customer must return the material in the agreed conditions, taking into account normal wear and tear resulting from correct use.

1.6. Damage, loss or theft

The client is responsible for the custody and proper use of the material during the rental period.

Normal wear and tear resulting from correct use of the material will not be considered damage attributable to the customer.

In the event of loss, theft or breakage of the material, the client must notify Esports Elit as soon as possible.

The value of the equipment in the event of loss or breakage is stated in the rental contract. The amounts due will be applied in accordance with the contractual conditions and the circumstances of the incident.

Normal wear and tear resulting from correct use of the material will not be considered damage attributable to the customer.

1.7. Bonds and guarantees

Esports Elit may request a credit card or a security deposit depending on the type

The amount and conditions of the guarantee will be communicated to the client before formalizing the rental.

The value of the equipment in the event of loss or breakage is specified in the rental contract. The client will be able to check this amount before signing the contract and collecting the equipment.

The deposit will be returned once the material has been delivered and its condition and accessories have been checked, without prejudice to the amounts that correspond in accordance with the conditions of the contract.

I would also adjust section 1.6. Damage, loss or theft so that the two points are consistent:

1.8. Cancellations and date changes

Cancellation of the reservation by the customer

Cancellations requested before the start of the rental will be handled according to the following conditions:

Cancellation notice	Refund
48 hours or more before the start of the rental	100 %
Less than 48 hours and up to 24 hours before	50 %
Less than 24 hours before	No refund

Cancellations must be communicated to Esports Elit through a channel that allows the request to be recorded.

Date change

In the event that the rental is not made on the reserved day, Esports Elit will offer the customer the possibility of changing the reservation to another date, subject to the availability of the material .

Changing the date does not guarantee the availability of the same model or range. If the customer requests a device with a higher rate, they will have to pay the corresponding difference.

Early return

Once the material has been collected and the rental period has begun, early return by decision of the client will not entitle him to a refund for unused days, without prejudice to the rights that legally correspond to him.

1.9. Weather conditions

Equipment rental is a different service from organized activities with a guide.

The forecast of rain, snow, cold or other weather conditions does not automatically lead to a refund of the reservation.

In the event that weather conditions prevent the rental from being carried out on the reserved day, Esports Elit will offer the possibility of changing it to another date, subject to availability.

1.10. Insurance

Equipment rental does not include a guide service or individual accident insurance, unless expressly stated otherwise in the contracted product.

The client must verify that they have adequate coverage for the activity they plan to carry out.

The individual one-day accident insurance that Esports Elit offers for guided activities is not automatically included in equipment rentals.

1.11. Responsibility

The client is responsible for the appropriate use of the material and any damage caused by negligent use or use contrary to the rental conditions.

Esports Elit is responsible for delivering the material in suitable conditions for the contracted use and for correctly making the corresponding adjustments, in accordance with applicable regulations.

2. SPECIFIC CONDITIONS FOR BICYCLE RENTAL

These conditions apply to the rental of full-suspension e-bikes, hardtail e-bikes, conventional mountain bikes and carbon road bikes.

2.1. Rental confirmation

It is essential to contact Esports Elit by WhatsApp or telephone to confirm the rental according to availability and specify:

• The collection time.
• The collection point.
• Bicycle sizes.

Telephone and WhatsApp: +376 330 720
Opening hours: from 9:00 a.m. to 7:00 p.m.

2.2. Rental hours

2-hour mountain bike rental

Strip	Schedule
First strip	From 9:00 to 11:00 a.m.
Second strip	From 11:00 a.m. to 1:00 p.m.
Third strip	From 3:00 p.m. to 5:00 p.m.
Fourth strip	From 5:00 p.m. to 7:00 p.m.

E-bike rental

Modality	Schedule
Morning	From 9:00 a.m. to 1:00 p.m.
Afternoon	From 3:00 p.m. to 7:00 p.m.
Full day	From 9:00 a.m. to 7:00 p.m.

2.3. Punctuality

We recommend arriving 10 minutes before the assigned time to formalize the rental and prepare the bicycle.

Customer delays do not change the rental end time.

The bicycle must be returned within the reserved time slot.

2.4. Security deposit

Esports Elit may request a security deposit for bicycle rental, depending on the type of bicycle hired.

The amount and conditions of the deposit will be communicated to the client before formalizing the rental.

The deposit will be returned once the bicycle has been delivered and its condition and accessories have been checked, without prejudice to any justified amounts that may correspond to damage, loss or other breaches of the conditions of the contract.

2.5. Bicycle use

The bicycle is for personal use and cannot be transferred to another person without authorization from Esports Elit.

The customer must use it on itineraries appropriate to the characteristics of the rented model and their technical level.

You must respect traffic regulations and access restrictions on paths and natural spaces.

2.6. Breakdowns and incidents

In the event of a breakdown, accident or mechanical incident, the customer must stop using the bicycle when continuing could cause further damage or compromise safety, and contact Esports Elit.

Electrical components must not be manipulated or repairs carried out without authorization.

2.7. Return of the bicycle

The bicycle must be returned with the accessories delivered, including, where applicable, the battery, charger and other items indicated in the contract.

3. SPECIFIC CONDITIONS FOR VIA FERRADA EQUIPMENT RENTAL

These conditions apply to the rental of complete via ferrata equipment—helmet, harness and energy dissipator—and to the rental of these elements separately.

3.1. Equipment rental without a guide

The rental of via ferrata equipment does not include the accompaniment of a guide.

The client must have the necessary knowledge to use the material correctly and progress independently along the itinerary they choose.

The via ferrata service with a guide from Esports Elit can be hired separately.

3.2. Use of the material

The material must be used exclusively for the purpose for which it was designed, following the manufacturer’s instructions and those provided at the time of delivery.

The customer will not have to modify, disassemble or repair any element of the equipment.

3.3. Falls or incidents

In the event of a fall in which the heat sink has come into operation, or any incident that may have affected the material, the customer must discontinue use and immediately notify Esports Elit.

The affected equipment should not be used again until Esports Elit has verified its condition and determined whether it can be put back into service.

3.4. Meteorology and choice of itinerary

The client must assess the weather conditions and the characteristics of the route before starting the activity.

The rental of equipment does not mean that Esports Elit has verified the conditions of the chosen route or confirmed its suitability for the client.

4. SPECIFIC CONDITIONS FOR WINTER EQUIPMENT RENTAL

This section includes the rental of alpine skis, snowboards, splitboards, ski mountaineering, snowshoes, telemark and complementary safety and progression equipment.

4.1. Alpine skiing and snowboarding

Esports Elit has different ranges of skis and snowboards, as well as ski equipment for teenagers and children.

Depending on the product selected, the customer will be able to rent the complete equipment with boots or the material without boots.

The client must provide the correct data to prepare and adjust the material.

4.2. Adjustment of fixings and personal use of the material

Ski bindings are individually adjusted according to the data provided by the customer , including weight, age, skier profile and boot sole length, as well as other data necessary to make the adjustment.

The adjustment is carried out in accordance with the technical procedures and standards applicable to the corresponding ski and binding system. ISO 11088.

Skis with regulated bindings for a customer are for the exclusive use of that person and cannot be transferred to anyone else.

It is prohibited to modify the adjustment of the bindings.

If the customer needs a change of boots or any other adjustment, they must contact Esports Elit.

4.3. Snowboard

The customer must use the snowboarding equipment according to its characteristics and maintain the safety elements delivered with the equipment.

It is prohibited to remove the leash or safety strap from the snowboard when this element is part of the equipment delivered.

4.4. Mountain skiing and splitboard

Ski mountaineering and splitboard rental does not automatically include a guide service.

Safety and progression equipment—such as DVA, shovel, probe, ice axe or crampons—will only be included when expressly stated in the contracted product or has been rented separately.

Having safety equipment does not replace the knowledge necessary to use it or the assessment of mountain conditions.

The client must select itineraries appropriate to their level and the snow and weather conditions.

4.5. Snowshoes

Esports Elit has classic rigid rackets and high-end flexible rackets.

The client must choose an itinerary appropriate to their level, the type of snowshoes and the conditions of the snow and terrain.

4.6. Telemark

Esports Elit has Classic (75 mm) and NTN telemark equipment, with the possibility of renting them with or without boots.

The customer will have to select the system compatible with the boots and bindings they will use.

4.7. Safety and progression material

Safety and progression elements rented separately must be used in accordance with their purpose and the manufacturer’s instructions.

In the event of a blow, fall, abnormal operation or any incident that may have affected its condition, the customer must discontinue use and inform Esports Elit.

5. RENTAL CONTRACT AND CUSTOMER DATA

At the time of collecting the material, Esports Elit may formalize a rental contract that identifies:

• The person who rents the material.
• The delivered material and its accessories.
• The dates and times of the rental.
• The value of the material and the applicable guarantees.
• The data necessary for technical adjustments, when applicable.

The signing of the contract will document the delivery of the material and the particular conditions of the rental.